If something goes wrong
5 answers about if something goes wrong with Syka. Select a question to open it on its own page.
My payment is still processing. Why?
Some payments are held briefly for a routine compliance check, and most are released within one business day. If yours is delayed beyond the estimate shown, contact support with your payment reference.
I entered the wrong recipient details. What should I do?
Contact support immediately. If the payment has not yet been paid out, we will try to stop or correct it. Once the recipient has the money, recovery depends on the receiving bank and the recipient.
Can I cancel a payment?
Usually only before it has been paid out. Once it reaches your recipient, it cannot be reversed.
What happens if my payment fails?
If your money was taken but the recipient was not paid, contact support with your payment reference. We will investigate and either complete the payment or return your money.
Why was my payment blocked?
Payments can be stopped for security or legal reasons. We cannot always give the specific reason, but we will tell you what we can and what happens next.
Still need help?
Contact support and our team will get back to you.